Privacy Policy

We collect personal information you choose to give us: your name, email address and message when you use the contact form; your email address if you subscribe to our newsletter; and, if you create a supporter account to start or manage a fundraising campaign, your email address, display name, and whatever you write into your campaign (title, story, goal, and your self-reported progress updates). We do not collect payment card details ourselves — see “Donations are processed by Zeffy” below.

We use your information to reply to your message, send the newsletter if you’ve subscribed, operate your fundraising account and campaign page, and keep the basic records Canadian charity and tax law require us to keep. We do not use your information for automated decision-making or profiling, and we do not sell or rent personal information to anyone.

Online donations through this site are handled entirely by Zeffy, our third-party donation platform — your payment details go directly to Zeffy, not to AHS. Zeffy’s own privacy policy, available at zeffy.com, explains how they collect, use and protect that information. We receive only the information needed to issue your tax receipt and say thank you: your name, email address, and the amount and date of your gift.

If you create a supporter account to start your own fundraising campaign, we store your account details and campaign content using Supabase, our database and authentication provider, so your page can work and be shared. A published campaign page is visible to anyone who has the link. You can ask us to delete your account and its data at any time — see “Contact us” below.

This site stores a couple of small, non-identifying things directly in your own browser — the contents of your gift-catalogue cart, and your language preference — so they’re remembered between visits. This information stays on your device; it is never sent to AHS or to any third party. We do not currently use analytics, advertising or tracking cookies. If that changes, we’ll update this policy first.

We share personal information only with the service providers that help us run this site and process your gift — currently Zeffy (payments), Supabase (fundraising accounts), and our website hosting provider — each of whom may only use it to provide that service to us. We may also disclose information if required to by law. We do not sell personal information.

AHS’s charitable programmes work directly with children in the communities we serve, and any photographs of children used on this site are governed by our safeguarding policy and used only with appropriate consent. This website itself is intended for an adult audience — donors, supporters and partners — and we do not knowingly collect personal information online directly from children.

We keep contact-form and newsletter information for as long as needed to respond to you or for as long as you stay subscribed. We keep fundraising-account information while your account is active. We keep donation and financial records for as long as Canadian tax and charity law requires.

We take reasonable administrative and technical steps to protect the personal information we hold, and we limit access to it to the people who need it to do their work for AHS. No method of storing or transmitting information online is completely secure, but we work to keep it safe.

Under Canadian privacy law, you can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent — for example, by unsubscribing from the newsletter or asking us to delete your account — at any time, by contacting us below. If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

We may update this policy as the site or our practices change. The date at the top of this page shows when it was last revised.